Privacy Policy

1. Information We Collect

We collect personal information that you provide directly to us, including:

• Name and contact details (email, phone, address)
• Account credentials
• Order and transaction history
• Payment information (processed securely via Stripe)
• Communications with our support team

We also collect certain information automatically when you visit our site, such as your IP address, browser type, and browsing behaviour through cookies.

2. How We Use Your Information

• Process and deliver your orders
• Manage your account and provide customer support
• Send order updates and delivery notifications
• Improve our products, services, and website experience
• Send marketing communications (with your consent)
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Delivery partners (to fulfil your orders)
• Payment processors (Stripe, PayPal)
• Analytics providers (to improve our service)
• Law enforcement (when legally required)

4. Data Security

We use industry-standard security measures including encryption, secure servers, and regular security audits to protect your personal information. Payment data is handled by PCI-compliant processors and is never stored on our servers.

5. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Opt out of marketing communications at any time

6. Contact Us

If you have questions about this privacy policy or wish to exercise your rights, please contact us at privacy@example.com or visit our contact page.